Design Days – Service Design

ERRIN Design Days 7 June 2012 / Service Design

Catalan Region Office, Rue de la Loi 227, 1000 Bruxelles

(for description of content and structure of the programme, click here)

14.15-14.45 Design in regional policies and impact on services
Keynote speakers:
Véronique Kleck, Head of Civic Media, France
Tuija Hirvikoski, Ph.D, Director, Laurea, Vice Chair Enoll, Finland
14.45-16.00 Parallel PANEL 1
Interactive session on case studies presented by
Tuija Hirvikoski, Ph.D, Director, Laurea, Vice Chair Enoll, Finland
Facilitator Alok b. Nandi, designer, writer and director in
design, media, art and narrative, Belgium
Expert 1 Stéphane Martayan, Head of Service Innovation and
digital economy, Région Provence-Alpes-Côte d’Azur, France
Expert 2 Simone Veldema, Associate DesignThinkers/ owner
Greenbiz Startup, Amsterdam City, The Netherlands
16.00-16.15 Coffee break
16.15-18.15 Practical exercise – Service Innovation Corner prototyping lab
SINCO – Essi Kuure
, Project Researcher, Faculty of Arts and Design, University of Lapland, Finland
14.45-16.00 Parallel PANEL 2
Interactive session on case studies presented by Virginia Tassinari, Mad Faculty, ReCentre, Belgium
Facilitator Lizbeth Goodman, SMARTlab, University College Dublin, Ireland
Expert 1 Caroline Van Cauwelaert, Yellow Design, Belgium
Expert 2 Hilde Holm, Project manager, AH! Arena Helseinnovasjon, Norway
16.00-16.15 Coffee break
16.15-18.15 Practical exercise
Interactive session on case studies presented by
USER STUDIO – Matthew Marino, France
14.45-16.00 Parallel PANEL 3
Interactive session on case studies presented by
Stéphane Vincent, Director of 27ème Région, France
Facilitator Véronique Kleck, Head of Civic Media, France
Experts 1 Brian Jacobs, Creative Community Unit, Staffordshire University, United Kingdom
Len Gibb, CEO Epic Housing, United Kingdom
Expert 2 Karin Bendixen, CEO Bexcom, president of Design for All Denmark and board member of Danish Designers
16.00-16.15 Coffee break
16.15-18.15 Practical exercise
Christophe Tallec
, Co-founder Utilisacteur, France
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