Hospitality

How to explore and understand “hospitality systems” in between existing systems – ref. technically, ethically, culturally, financially, …?

Narratives.
Narratives as tools. Narratives as vehicles.
Narratives allow to connect, to relate, to reflect, to envision, to express, to impress.

The Narrative in Hospitality – NiH – series focus on decoding, on crafting, on co-designing narratives in their multiple dimensions and manifestations. The NiH series is working on how to get equipped for observations, for opportunities, for operations, via deconstructing current praxis. The NiH series is working on abductive reasoning and argumentative approaches in resonance to deductive and analytical paradigms. The NiH series is modular and building on co-design sessions which are experiential, situated, performative. Hospitality dimensions we work on are aspects of knowledge which are (partly) in the implicit.

Emotions, functions, strategies are affecting decision-making. Narratives allow to connect these while building capacities for sense-making. Hospitality offers a terrain where the human and the humane are at the crossroads, beyond classical business modes of operations. The very essence of Hospitality is evolving because of contextual and structural factors. The NiH series help participants architect their innovation toolbox, both conceptual, strategic and tactical.

In these so-called “AI Times”, it is the optimal moment to explore alternatives and intentions in diverse ways, for these to draft and draw “Futures of Hospitality”.